Terms of Service

These terms govern all services provided by File & Serve Legal Services (“we”, “our”). By submitting a request, you agree to the terms below.

Scope of Service

• We operate solely as a professional process serving and filing agency. We do not provide legal advice, legal strategy, or legal representation, and we are not a law firm or paralegal office.
• Basic service plans include documented attempts to serve at the address provided: Flat $85: up to 2 attempts (inside London) Standard $125: up to 4 attempts
• Completion includes an Affidavit of Service or Affidavit of Attempted Service, as applicable.
• Service timelines depend on access, availability of parties, building/security policies, and legal requirements. Rush options (e.g., 48h, 24h, immediate) are available at additional cost.
• You authorize us to coordinate filings, eService (where permitted), printing, and reasonable field diligence consistent with your instructions and the selected plan.

Client Responsibilities

• You are responsible for the accuracy and legality of all documents and instructions you provide, including names, addresses, court details, and deadlines.
• If access is restricted (buzzers, concierge, security, gated entry) or the address is stale/incorrect, additional time and attempts may be required.
• If you require service at multiple addresses or on multiple parties, additional fees may apply.

Fees, Deposits & Refunds

• HST (13%) applies to services and non-mileage add-ons.
• Outside London travel is billed at $0.85 per km based on the distance specified in your request (or measured by route).
• Add-ons (e.g., court filing, commissioning, rush service, extra parties, printing) are billed according to current pricing shown at the time of request.
• Deposits are taken to mobilize the job and allocate resources. Once a job is dispatched or any field attempt is made, deposits become non-refundable and are applied to incurred costs.
• Where no attempt has begun, deposit refunds may be considered at our discretion, less any admin/processing fees.

Payment

• Payment is processed via our payment link (Square). Submission of documents in our intake system is unlocked only after payment confirmation.
• Outstanding balances must be paid before release of final deliverables (e.g., affidavits) unless otherwise agreed in writing.

Documents & Deliverables

• Provide your documents in full and legible form. If re-printing is required, printing fees may apply.
• Affidavits are prepared upon completion of service attempts and made available for download or delivery as instructed.

Limitations

• We cannot guarantee that a party will be present or cooperative at a particular time or place. Our commitment is to make diligent, recorded attempts consistent with your plan.
• If a court or tribunal has unique filing/service rules, you must notify us in advance or provide directions. Additional fees/timelines may apply.

Privacy Policy

We treat client data with care and confidentiality.

• Confidentiality: Information and documents you provide are used only to perform the requested services and to comply with legal obligations.
• Access Control: Access to client data is limited to personnel who need it to fulfill your request.
• Retention: We retain records (e.g., service notes, affidavits, invoices) for a period consistent with operational and legal requirements, after which they are securely deleted or archived.
• Data Sharing: We do not sell or trade personal information. We may share information with courts, authorized agents, or payment processors to complete your service or as required by law.
• Security: Reasonable technical and administrative safeguards are used to protect your information. No system is perfectly secure; please avoid sending sensitive data by unsecured channels.
• Your Choices: You may request a copy or correction of your records. For privacy requests, contact us using the details below.

Service Scope & Legal Disclaimer

• Not a Law Firm / No Legal Advice: File & Serve Legal Services is not a law firm or paralegal service and does not provide legal advice, opinions, or representation. If you need legal guidance, consult a licensed lawyer or paralegal.
• Jurisdiction & Rules: You are responsible for ensuring the requested service method complies with the rules of the applicable court/tribunal and jurisdiction.
• Client Direction: We act on your instructions for locations, parties, and timelines. Inaccurate or incomplete instructions may affect outcomes and fees.

Changes to These Terms

We may update these Terms & Policy from time to time. When updated, the effective date will be revised. Continued use of our services after changes indicates acceptance of the revised terms.

Contact

Questions about these terms or your privacy?

• Email: info@fileandserve.ca
• Website: www.fileandserve.ca