eService — How It Works
- We send a secure link to the recipient via ServeFlow secure service portal.
- The recipient downloads and views the documents.
- We receive an automatic delivery confirmation.
- Service Confirmation / Proof of Service is included. For service performed by File & Serve, choose no affidavit add-on, preparation ($25 per affidavit) plus independent commissioning ($25 per affidavit) for $50 + HST per affidavit ($56.50), or commissioning only for $25 + HST ($28.25) per affidavit when you provide a complete, unsigned affidavit for that same job. Commissioning only excludes preparation or correction. The actual server must review and swear or affirm the facts before a different authorized commissioner.
Can I book Court Runner without process serving?
Yes. Choose Court Runner in the request form for a dedicated administrative visit from $95 + HST ($107.35), covering one file, one visit and up to 60 minutes of courthouse work and waiting, including local travel in London/Sarnia or within 25 km of the nearest office. You may also select it with a process-serving order. Outside-area Ontario court travel is calculated automatically at $0.85/km beyond 25 km from the nearest London or Sarnia office, once per dedicated court visit. It is itemized separately from any process-serving travel before payment. Outbound and return billable kilometres beyond the included 25 km zone are charged; no travel-time fee is added.
When does the $50 Court Filing add-on apply?
It is limited to routine filing with a process-serving order on an available local route: one file, one visit and up to 30 minutes at the courthouse. It is not a dedicated unlimited visit. Do not select it together with the $95 Court Runner option for the same task.
How are Court Runner extra time and expenses paid?
Extra courthouse work or waiting is $20 + HST per additional 15-minute block started, only up to the limit you authorize. Used extra time is itemized for separate payment after attendance; unused authorized time is not charged and your card is not debited automatically. Court fees, court copies, parking and courier costs require advance agreement. Archived or not-yet-ready records and work requiring multiple visits need a written quote before payment.
Does a Court Runner booking guarantee filing or collection?
No. We provide administrative attendance, not legal advice, drafting or representation. Clients supply final documents, court instructions and any required collection authority. Printing and assembly are technical only; we do not select forms, draft pleadings or motions, or review legal sufficiency. Court procedures, electronic filing requirements and record availability apply. Repeat visits need an agreed fee, except that a visit caused by our administrative error has no extra attendance fee. Read the full Court Runner scope.
How do I use a promotion code?
Enter an issued code in the original request form and select Apply before payment. Each code states its percentage, eligible charges and validity dates; it may cover the base service-plan charge or the eligible pre-tax order total. An accepted discount is deducted before HST, and the verified amount is shown before you pay. No discount is promised without an applicable, valid code.
When should I use Pay Now?
Use Pay Now to pay an amount already agreed with our office, such as additional work, an existing balance or another agreed charge. Our office may also direct you there when you cannot complete payment through the request form. Before confirming payment, check that the final total, including any applicable tax, matches the amount agreed with our office.
Pay Now processes a payment; it does not submit a new service request, upload documents or confirm scheduling. Use the request form for a new order, or follow the instructions already given by our office for your job. If a previous payment attempt has an unclear result, check its status with us before paying again to avoid a duplicate payment.
Can I buy another attempt after my plan is used?
After all purchased attempts on any paid local or other-cities plan are exhausted without successful service, request one additional attempt for the same job at a selected address already included in the paid order, in that address’s recorded city. We verify that the purchased allowance is exhausted without successful service and confirm the same job, recipient and documents at an address already included in the paid order before issuing a payment link for one additional attempt: $100 + $13 HST = $113. Repeat mileage and printing are $0 for this approved same-job attempt. Scheduling is arranged by the office and successful service is not guaranteed. A new city or address not included in the paid order uses a new request with automatic plan and travel calculation. Additional-attempt instructions.
Client Portal
Clients can use the ServeFlow client portal to view client-visible job status, documents, messages, receipts, and proof records when access has been issued.
Open Client PortalUse the client portal when you have a ServeFlow login or tracking link. If you need access, contact the office.
Integrations & Automation
- Send job notifications to Slack or SMS.
- Automatically save uploaded files to Google Drive.
- Generate Square payment links for new requests.
Ask us to enable automation features on your account.
Can I list more than one address for the same recipient?
Yes. In the request form, enter a primary address and up to four alternatives for the same person. Your purchased attempts are shared across these addresses. For example, a four-attempt plan provides up to four visits in total, not four visits at each address. Each visit to one address uses one attempt.
Listing an alternative does not add an address fee, an additional-party fee or a duplicate printing charge. For one recipient, the request form verifies each address from its nearest London or Sarnia office. The first 25 km from the nearest office are included. For destinations beyond that zone, outbound and return billable kilometres are charged at $0.85/km. Only the highest verified travel charge is added once to the whole order; it is not added for every address or multiplied by attempts. If any address is outside the local plan area, the whole order uses $85 for the first attempt plus $100 for each additional attempt, before HST. The applicable plan, travel, selected add-ons, any verified promotion and HST are shown before payment. Several recipients at different addresses still require an agreed quote. The office coordinates the visit order, and listing an address does not guarantee attendance there.
Affidavit quantities and commissioning only
Our standard online service prices one separate affidavit for each named service recipient in this order; the selected affidavit option applies to all listed recipients. Preparation is $25 and independent commissioning is $25 per affidavit, plus HST. Multiple pages, alternative addresses, visits or process servers do not multiply the affidavit quantity. Commissioning only requires a fully completed, unsigned form for each recipient after service; a blank form does not qualify. Different scopes or existing agreed prices must be confirmed with our office before payment. Accepted quotes and paid orders keep their agreed prices. This is our service-pricing policy, not a statement that every court requires separate affidavits in every case.